Privacy Policy
Privacy Policy
Effective Date: June 9, 2026
This Privacy Policy explains how L’emi collects, uses, shares, and protects your personal information when you visit our website, shop with us, create an account, join our loyalty program, sign up for marketing messages, or otherwise interact with us.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information
- Order history
- Account login details
- Loyalty program information
- Product preferences
- Customer service messages
- Reviews, survey responses, or other content you submit
We may also automatically collect information when you visit our website, including:
- IP address
- Browser type
- Device type
- Pages viewed
- Time spent on our website
- Referring websites
- Shopping behavior
- Cookie and tracking data
2. How We Use Your Information
L’emi may use your information to:
- Process and fulfill orders
- Send order confirmations, shipping updates, and returns information
- Provide customer support
- Manage your account
- Operate our loyalty program
- Personalize your shopping experience
- Recommend products
- Send marketing emails or text messages, with your consent where required
- Improve our website, products, and services
- Prevent fraud and protect our business
- Comply with legal obligations
3. Cookies and Tracking Technologies
We use cookies and similar technologies to help our website function properly, remember your preferences, understand how visitors use our site, and improve your shopping experience.
Cookies may also be used for advertising and analytics. These tools may help us show you L’emi products or promotions that may interest you.
You can usually adjust your browser settings to block or delete cookies. However, some parts of our website may not work correctly if cookies are disabled.
4. How We Share Information
We may share your information with trusted third parties who help us operate our business, including:
- Payment processors
- Shipping carriers
- Website hosting providers
- Email and SMS marketing platforms
- Analytics providers
- Customer service tools
- Fraud prevention providers
- Advertising partners
- Legal or professional advisors
We do not sell your personal information in the traditional sense. However, some advertising or analytics activities may be considered “sharing” or “targeted advertising” under certain privacy laws.
We may also share information when required by law, to protect our rights, to prevent fraud, or in connection with a business transaction such as a merger, sale, or transfer of assets.
5. Email and SMS Marketing
If you sign up for L’emi emails or text messages, we may send you updates about new arrivals, promotions, loyalty rewards, events, and other brand news.
You can unsubscribe from marketing emails by clicking the unsubscribe link in the email. You can opt out of text messages by following the instructions in the message, such as replying STOP.
Even if you opt out of marketing messages, we may still send you non-marketing messages related to your orders, account, or customer service requests.
6. Your Privacy Choices
Depending on where you live, you may have the right to:
- Request access to the personal information we have about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of certain data sharing or targeted advertising
- Withdraw consent for marketing communications
- Request a copy of your information
- Appeal a privacy request decision, where applicable
To make a privacy request, contact us at:
Email: customerservice@lemicashmere.com
We may need to verify your identity before processing your request.
7. California and U.S. State Privacy Rights
If you are a resident of California, Colorado, Connecticut, Virginia, Utah, or another state with privacy laws, you may have additional rights regarding your personal information.
These rights may include the right to know what information we collect, the right to delete information, the right to correct information, and the right to opt out of certain uses of personal information, including targeted advertising or data sharing.
To exercise these rights, please contact us at:
Email: customerservice@lemicashmere.com
8. Payment Information
When you make a purchase, your payment information is processed by secure third-party payment providers. L’emi does not store your full credit card number.
Payment processors may collect and process your payment information according to their own privacy policies and security practices.
9. Data Security
We use reasonable physical, technical, and administrative safeguards to protect your personal information.
However, no website, payment system, or online service is completely secure. We cannot guarantee that your information will never be accessed, disclosed, altered, or destroyed.
10. Data Retention
We keep personal information for as long as necessary to provide our services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
When information is no longer needed, we may delete, anonymize, or securely store it as required by law.
11. Children’s Privacy
L’emi’s website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If we learn that we have collected information from a child under 13, we will take steps to delete it.
12. International Users
If you access our website from outside the United States, your information may be processed in the United States or other countries where our service providers operate.
By using our website, you understand that your information may be transferred to countries that may have different privacy laws than your country of residence.
13. Third-Party Links
Our website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices, content, or policies of those third parties.
We encourage you to review their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page.
Your continued use of our website after any changes means you accept the updated Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy or how L’emi handles personal information, please contact us:
L’emi
Email: customerservice@lemicashmere.com