Terms of Use
Terms and Conditions
Effective Date: June 10, 2026
Welcome to L’emi. These Terms and Conditions govern your access to and use of our website, products, services, loyalty program, promotions, and any other features we offer.
By visiting our website, creating an account, placing an order, joining our loyalty program, or otherwise using our services, you agree to these Terms. If you do not agree, please do not use our website or services.
1. About L’emi
L’emi is a clothing and lifestyle brand offering apparel, accessories, and related products through our website and other approved sales channels.
Throughout these Terms, “L’emi,” “we,” “our,” and “us” refer to L’emi. “You” and “your” refer to anyone who visits our website, purchases our products, creates an account, or uses our services.
2. Use of Our Website
You may use our website only for lawful, personal, and non-commercial purposes. You agree not to misuse the website or interfere with its normal operation.
You may not:
- Use the website for fraudulent or illegal activity
- Attempt to gain unauthorized access to our systems
- Copy, scrape, or collect website content using automated tools
- Post false, misleading, harmful, or offensive content
- Violate the rights of L’emi or any third party
- Use our website in a way that could damage our brand, services, or customers
We may restrict, suspend, or terminate your access if we believe you have violated these Terms.
3. Accounts
You may be able to create an account on our website. You are responsible for keeping your login information secure and for all activity under your account.
You agree to provide accurate, complete, and current information. If your information changes, you should update your account as soon as possible.
We reserve the right to refuse, suspend, or close accounts at our discretion.
4. Products and Availability
We try to display product descriptions, colors, sizing, materials, images, and prices as accurately as possible. However, we do not guarantee that product photos or colors will appear exactly the same on every device.
Product availability may change at any time. We reserve the right to limit quantities, discontinue products, or update product information without notice.
5. Orders and Payments
When you place an order, you agree that all information you provide is accurate and that you are authorized to use the payment method provided.
All orders are subject to acceptance by L’emi. We may cancel or refuse any order for reasons including, but not limited to:
- Product unavailability
- Pricing or product errors
- Suspected fraud
- Payment issues
- Shipping restrictions
- Violation of these Terms
Your order is not accepted until we confirm it. If we cancel an order after payment has been processed, we will issue a refund to the original payment method, unless otherwise required by law.
6. Pricing
Prices are listed in US Dollars ($) unless otherwise stated. Prices may change at any time without notice.
We reserve the right to correct pricing errors. If an item was listed at an incorrect price, we may cancel the order and notify you.
Taxes, shipping fees, customs duties, and other charges may apply depending on your location and order details.
7. Shipping and Delivery
Shipping times are estimates and are not guaranteed. Delivery may be delayed due to carrier issues, weather, customs processing, high order volume, or other circumstances outside our control.
Once an order is transferred to the shipping carrier, risk of loss may pass to you, depending on applicable law and the shipping method.
You are responsible for providing a correct and complete shipping address. L’emi is not responsible for delays or lost packages caused by incorrect shipping information.
8. Returns and Exchanges
Our return and exchange policy is available at Returns & Exchanges and is incorporated into these Terms.
To be eligible for a return or exchange, items generally must be unused, unworn, unwashed, undamaged, and returned with original tags and packaging, unless otherwise stated in our return policy.
Certain items may be final sale and not eligible for return or exchange. Shipping fees may be non-refundable unless required by law.
9. Promotions and Discounts
Promotions, discount codes, and special offers are subject to the terms listed with each offer.
Unless otherwise stated:
- Discounts cannot be combined
- Discounts may not apply to sale or final-sale items
- Promotions may be changed or cancelled at any time
- Discounts cannot be applied retroactively
- Promotional codes have no cash value
L’emi reserves the right to refuse or cancel promotions that appear to be used fraudulently or in violation of these Terms.
10. L’emi Loyalty Program
If you join the L’emi Loyalty Program, you may earn points, rewards, or other benefits based on eligible purchases and activities.
Current loyalty rewards may include:
- 1,000 points for joining
- 100 points for completing your profile
- 1 point for every $1 spent
- $10 reward for every 1,000 points redeemed
L’emi may change, pause, or end the loyalty program at any time. Points have no cash value and cannot be transferred, sold, or exchanged for cash.
Points or rewards may be removed if an order is returned, cancelled, refunded, or suspected of fraud.
11. Gift Cards
Gift cards, if offered, are redeemable only through approved L’emi sales channels. Gift cards are not redeemable for cash unless required by law.
L’emi is not responsible for lost, stolen, or unauthorized use of gift cards.
12. Email and SMS Communications
By signing up for email or text messages, you agree to receive marketing communications from L’emi, including product updates, promotions, loyalty program messages, and brand news.
You can unsubscribe from emails by clicking the unsubscribe link. You can opt out of SMS messages by replying STOP or following the instructions in the message.
Consent to marketing messages is not required to make a purchase.
13. User Content
If you submit reviews, photos, comments, social media posts, feedback, or other content to L’emi, you confirm that you own or have permission to share that content.
By submitting or tagging L’emi in content, you give L’emi permission to use, repost, display, edit, and share that content for marketing, advertising, website, social media, and promotional purposes, unless prohibited by law.
You agree not to submit content that is false, offensive, unlawful, defamatory, infringing, or harmful.
We may remove or refuse user content at our discretion.
14. Intellectual Property
All content on the L’emi website, including logos, brand names, images, product designs, text, graphics, videos, icons, and website layout, belongs to L’emi or our licensors and is protected by intellectual property laws.
You may not copy, reproduce, distribute, sell, modify, or use L’emi content for commercial purposes without our written permission.
15. Third-Party Links and Services
Our website may include links to third-party websites, payment processors, shipping providers, social media platforms, or other services.
We are not responsible for third-party websites, policies, products, services, or content. Your use of third-party services is subject to their own terms and policies.
16. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
You can view our Privacy Policy here:
17. No Warranties
Our website and services are provided “as is” and “as available.”
To the fullest extent allowed by law, L’emi does not guarantee that:
- The website will always be available
- The website will be error-free
- Product information will always be complete or current
- The website will be free from viruses or harmful components
- Every product will meet your expectations
This does not affect any rights you may have under consumer protection laws.
18. Limitation of Liability
To the fullest extent allowed by law, L’emi is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.
This includes damages related to lost profits, lost data, website interruptions, product delays, or unauthorized access.
Some jurisdictions do not allow certain limitations of liability, so some of these limits may not apply to you.
19. Indemnification
You agree to defend, indemnify, and hold harmless L’emi, its owners, employees, partners, service providers, and affiliates from claims, damages, losses, liabilities, costs, or expenses arising from:
- Your misuse of the website
- Your violation of these Terms
- Your violation of another person’s rights
- Your submitted content
- Fraudulent or unlawful activity connected to your account
20. Dispute Resolution and Arbitration Agreement
Please read this entire section, including all subsections, carefully, as it includes a class action waiver and a jury trial waiver and requires arbitration on an individual basis in certain jurisdictions.
This section applies to any and all claims, disputes, or differences between you and L’emi, or any L’emi officers, directors, employees, representatives, and agents, each a “Party” and together the “Parties,” arising out of or relating in any way to these Terms, your visit to the Site, or to any purchase, transaction, return, or other interaction with L’emi, regardless of whether made directly with L’emi or indirectly through third parties, including disputes relating to L’emi’s advertisements and disclosures, email and mobile SMS messages sent by L’emi, or L’emi’s collection or use of your information, each a “Dispute,” including, but not limited to:
Disputes that arose before these Terms or any prior version of these Terms;
Disputes that are or would otherwise be subject to pre-existing purported class action litigation for which you may be a putative class member; and
Disputes that may arise after the termination of these Terms.
The Parties to these Terms acknowledge that the terms of this section are intended to reduce the financial burdens associated with resolving their disputes and are not intended to delay adjudication of any Party’s claims.
This entire section shall survive termination of these Terms, the Parties’ relationship, or the end of your use of the Site.
Mandatory Informal Dispute Process for All Disputes
The Parties agree to engage in pre-suit or pre-arbitration discussions for a period of no less than sixty (60) days after commencement of the Informal Dispute Process, as defined below. During this sixty (60) day period, the Parties will communicate directly about any Dispute and attempt to resolve it without initiating either a lawsuit or arbitration, the “Informal Dispute Process.” Completion of this Informal Dispute Process and expiration of the sixty (60) day period shall be an express condition precedent to either Party commencing a lawsuit or filing and serving an arbitration demand in accordance with the Arbitration Agreement. The Parties agree that any action commenced in court or arbitration without first exhausting the Informal Dispute Process shall be defective and subject to dismissal.
The Informal Dispute Process shall commence upon either Party receiving from the other a written notice, the “Notice,” which must describe the facts and circumstances of the Dispute, the specific relief sought, and include any supporting documentation. Your Notice must be personally signed by you and mailed by certified or registered mail with proof of receipt to us at L’emi, LLC, Attention: Legal Department. You must also email a copy of the Notice to customerservice@lemicashmere.com. L’emi’s Notice to you must be sent to your email address, last-used billing address, or to the billing and/or shipping address in your online profile.
Class Waiver; Jury Trial Waiver; Venue; Where Permissible, Disputes Shall Be Brought in Court on an Individual Basis
To the fullest extent permitted by applicable law, the Parties agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, collective, or representative action, including any joint or consolidated arbitration of any kind or any type of joint or consolidated lawsuit filed in court. You further agree that you will not be a member of any putative or actual class in a class action brought by anyone else against L’emi, its officers, directors, employees, representatives, agents, parents, subsidiaries, and/or related companies, nor will you seek to become a class representative. Additionally, in any action you initiate against L’emi, its officers, directors, employees, representatives, agents, parents, subsidiaries, and/or related companies, any relief you seek will be limited to relief on your own behalf.
Together, the terms in the preceding paragraph shall be called and operate as the “Class Waiver.”
In jurisdictions where applicable law permits application of the Class Waiver to disputes brought in court, disputes must be brought in court and only on an individual basis in accordance with the Class Waiver. For any disputes brought in court, the Parties agree to exclusive jurisdiction and venue in any state or federal court in the State of Virginia. To the extent permissible under applicable law, any such cases shall be decided by a judge and not a jury; the Parties mutually waive their right to have their Dispute decided by a jury.
Disputes regarding the enforceability, revocability, or validity of the Class Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator.
Arbitration Agreement
In jurisdictions where applicable law prohibits the Class Waiver from applying to a Dispute to the extent it is brought in court, disputes shall be resolved through binding individual arbitration rather than in court.
The Federal Arbitration Act shall apply to this Arbitration Agreement. By consenting to arbitration, the Parties do not limit in any way either Party’s statutory or common law rights or potential remedies to which either Party would be entitled if a Dispute were being heard in a court.
Any arbitration will be administered by National Arbitration and Mediation, “NAM,” and governed by NAM’s applicable rules, including the Comprehensive Dispute Resolution Rules and Procedures and/or the Mass Filing Supplemental Dispute Resolution Rules and Procedures, as applicable, the “NAM Rules,” as modified by these Terms. You may obtain a demand form to initiate arbitration as set forth in the NAM Rules available online at www.NAMADR.com, by emailing NAM at commercial@namadr.com, or by written request to [insert legal email]. This demand form, along with a certification under penalty of perjury of compliance with the Informal Dispute Process, must both be personally signed by the Party initiating arbitration and their counsel, if represented, and a copy must also be sent to L’emi. The Parties agree that any counsel representing a Party in arbitration must comply with the requirements of Federal Rule of Civil Procedure 11(b), and that the arbitrator may impose any sanctions against all appropriate represented Parties and counsel if the arbitrator determines a Dispute is frivolous.
The arbitration shall occur through the submission of documents to one (1) arbitrator. If the arbitrator determines that a hearing is necessary, the hearing shall be conducted remotely by telephone or video conference. If the arbitrator determines that an in-person hearing is necessary, the hearing will take place in the United States county where you live or work, or such other location agreed upon by both Parties. The Parties will select an arbitrator or hearing officer after commencement of the action in accordance with NAM’s rules.
If the Parties cannot submit a joint pre-hearing and hearing schedule, each Party will submit their own schedule to NAM. The Parties will submit a joint pre-hearing and hearing schedule to the hearing officer within the earlier date of (a) seven (7) days prior to the hearing or (b) fourteen (14) days following the arbitrator’s appointment. If only one schedule is submitted, that schedule will be delivered to the arbitrator for consideration. The arbitrator may adopt the schedule submitted by one Party in the absence of a competing or joint schedule.
Payment of all filing, administration, and arbitrator fees will be governed by the NAM Rules and applicable fee sheet, as determined by NAM. All issues relating in any way to arbitration, including the applicability, scope, and enforceability of the arbitration provisions of this Dispute Resolution and Arbitration Agreement section, are for the arbitrator to decide. The arbitrator may consider but shall not be bound by rulings in other arbitrations involving different customers. At the conclusion of the arbitration proceeding, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. The arbitrator’s decision on all procedural and substantive issues is binding only between the Parties and will not have any preclusive effect in another arbitration or proceeding that involves a different party. An arbitrator’s award that has been fully satisfied shall not be entered in any court.
The Parties shall each be limited to a maximum of one (1) fact witness deposition per side, unless the Parties agree otherwise or the arbitrator determines that more depositions are warranted based on the totality of circumstances, including the amount in controversy, the complexity of the factual issues, the number of parties and the diversity of their interests, and whether any or all of the Disputes appear, on the basis of the pleadings, to have sufficient merit to justify the time and expense associated with the requested discovery. Document requests shall be limited to documents that are directly relevant to the matter or matters in dispute or to the outcome; shall be reasonably restricted in terms of time frame, subject matter, and persons or entities to which the requests pertain; shall not include broad phraseology such as “all documents directly or indirectly related to”; and shall not be encumbered with extensive “definitions” or “instructions.” The arbitrator may edit or limit the number of document requests based on the totality of circumstances, including the factors listed above.
The arbitrator shall determine in accordance with the applicable rules, without limitation, all issues regarding filing fees, form of pleadings, procedures for payment, criteria for any arbitration demand, answer and other claim, locale, seat, arbitrator selection and disclosures, exchange of information, and presentation of evidence. A court of competent jurisdiction shall have the authority to enforce this entire Arbitration Agreement and, if necessary, to enjoin the mass filing, prosecution, or administration of arbitrations and the assessment of arbitration fees.
Special Procedures for Mass Filings
To the extent an arbitration falls within NAM’s definition of a mass filing, the Parties agree to the procedures set forth below and in NAM’s Mass Filing Supplemental Dispute Resolution Rules and Procedures, “NAM’s Mass Filing Rules,” available at https://www.namadr.com/resources/rules-fees-forms. Any applicable limitations period, including statute of limitations, and any filing fee deadlines shall be tolled beginning when the Informal Dispute Process is initiated, until the Dispute is selected to proceed as part of a staged process or is settled, withdrawn, otherwise resolved, or opted out of arbitration.
Counsel for each side shall select ten (10) Disputes, twenty (20) Disputes total, to be filed and to proceed in individual arbitrations as part of a staged process. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the Parties agree otherwise in writing. No administrative fees will be assessed in connection with any remaining Disputes unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this initial set of staged proceedings is completed, the Parties shall promptly engage in a global mediation session of all remaining Disputes with a retired federal or state court judge, unless the Parties agree otherwise.
If the remaining Disputes are not resolved at this time, counsel for the Parties shall each select an additional ten (10) Disputes per side, twenty (20) Disputes total, to be filed and to proceed in individual arbitrations as part of a second staged process, subject to any procedural changes the Parties agreed to in writing. This process shall continue, consistent with the staged process set forth above in this subsection, by administering and moving forward a maximum of twenty (20) individual arbitration proceedings at a time until the Parties are able to resolve all of the Disputes, either through settlement or arbitration.
A court of competent jurisdiction shall have the authority to enforce this entire Dispute Resolution and Arbitration Agreement section and, if necessary, to enjoin the mass filing, prosecution, or administration of arbitrations and the allocation of arbitration fees. If these additional procedures apply to your Dispute, and a court of competent jurisdiction determines that they are not enforceable as to your Dispute, then your Dispute shall proceed in a court of competent jurisdiction consistent with the remainder of these Terms.
Exceptions: Notwithstanding the Parties’ agreement to resolve Disputes through arbitration, (i) either Party may seek relief in a small claims court for Disputes or claims within the scope of that court’s jurisdiction; and (ii) either Party may bring suit in court to enjoin infringement or other misuse of intellectual property rights or confidential information. The route to small claims court shall only be the result of a direct filing by a Party. As set forth above, a Dispute commenced in arbitration may not be secondarily directed to small claims court under otherwise applicable rules. Any institution of any action for injunctive relief will not constitute a waiver of the right or obligation of the claiming Party to submit any claim seeking relief other than injunctive relief to arbitration.
Confidentiality: The Parties agree that confidential information of either Party disclosed during the arbitration, whether in documents or orally, shall not be used or disclosed except in connection with the arbitration or a proceeding to enforce or vacate the arbitration award, and that any permitted court filing of confidential information must be done under seal to the furthest extent permitted by law.
Settlement Offers: Either Party may invoke the provisions of California Code of Civil Procedure Section 998.
Opt-Out: Within thirty (30) days of agreeing to these Terms, you may opt out of this Arbitration Agreement by providing your individual, personally signed notice of your intention to opt out by sending L’emi an email to [insert legal email]. Such email must be sent by you personally, and not by your agent, attorney, or anyone else purporting to act on your behalf. The opt-out notice must be sent within thirty (30) days of your first use of our Site. Individuals who timely opt out can bring their Disputes in court but are still subject to the Class Waiver.
Time Limits
To the fullest extent permitted by applicable law, you agree that any cause of action arising out of or related to any Dispute must commence within one (1) year after the cause of action accrues. Otherwise, that cause of action is permanently barred. For purposes of this provision, a Dispute is considered commenced at the time the Notice, defined above, is sent. To the extent a Dispute is filed in court or arbitration without first providing such Notice, which would be contrary to these Terms as set forth above, the Dispute is deemed commenced at the time of such filing.
21. International Customers
If you access our website from outside the United States, you are responsible for following your local laws.
International orders may be subject to customs duties, taxes, import fees, or other charges. These charges are the customer’s responsibility unless otherwise stated at checkout.
22. Changes to These Terms
We may update these Terms from time to time. When we make changes, we will update the effective date at the top of this page.
Your continued use of our website after changes are posted means you accept the updated Terms.
23. Termination
We may suspend or terminate your access to our website, account, loyalty program, or services at any time if we believe you violated these Terms or used our services improperly.
Sections that should reasonably survive termination will continue to apply, including intellectual property, limitation of liability, indemnification, and dispute resolution.
24. Contact Us
If you have questions about these Terms, please contact us:
L’emi
Email: customerservice@lemicashmere.com